POLICY - London Dental Arts Forest Hill

CANCELATION POLICY

At London Dental Arts is our paramount to provide the highest quality care to all our patients in a timely manner.

However, we cannot run smoothly if patients miss or cancel appointments without giving sufficient notice. To help ensure we give our patients the best service, we are required to plan appointments carefully to respect everyone’s time. In order to be respectful of your fellow patients if cancelling an appointment is necessary, we require that you contact the practice at least 2 business days in advance for any appointments under 60minutes, and 4 business days notice for any appointments over 60minutes.

Our appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

A fee may be applicable for any missed appointments or late cancellation equivalent to £100 per hour.

Please call the practice on 020 3413 0080 or reply to your text message reminder as soon as you know you will not be able to make your appointment.

BOOKING POLICY

The appropriate deposit is payable at the time of booking, appointments cannot be held without a deposit and may be offered to other patients. A fully refundable deposit is required for all appointments with our dental specialists and hygienists. The deposit secures the booking and is non-refundable if the cancellation policy is not adhered.

For any further bookings, the reception team will take a deposit depending on the length of your upcoming appointment, usually at £100/h.

All accounts are to be settled prior to leaving the clinic by credit/debit card or cash.

SEDATION TREATMENT CANCELATION POLICY

We require a full price deposit for the cost of intravenous sedation plus £100/h for scheduled appointment with the treating dentist. We require multiple clinicians and extensive equipment for these appointments which creates complex diary management and therefore require 7 days minimum if cancelling these appointments.

Failure to give less than 7 days notice will result in your deposit being charged as a cancellation fee.

COVID-19 Cancellation

We understand that patients cannot attend if suffering with COVID-19. If a patient requests flexibility on their deposit due to COVID-19 they are required to present a valid positive lateral flow test with the date when the test was taken.